Privacy Policy
1. Our Commitment to Privacy
JS Architects Pty Ltd is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, services, or communications.
2. Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, and postal address
- Project information — details about your property, project requirements, and budget
- Website usage data — IP address, browser type, pages visited, and time spent on the site (collected via cookies and analytics tools)
- Communications — any correspondence you send to us via email, contact forms, or phone
- Employment information — if you apply for a position, your CV, portfolio, and related materials
3. How We Collect Information
We collect personal information directly from you when you:
- Submit an enquiry through our contact form or email us directly
- Call our offices or attend a consultation
- Apply for a position with JS Architects
- Subscribe to any newsletters or updates (if applicable)
- Browse our website (via cookies and analytics)
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide architectural services
- Prepare and deliver project proposals, agreements, and documentation
- Communicate project updates and relevant information
- Process employment applications
- Improve our website and services through aggregated analytics
- Comply with our legal and regulatory obligations
We will not use your personal information for any purpose other than those described above without your consent.
5. Disclosure of Information
We may share your personal information with:
- Consultants and contractors — engineers, surveyors, and other professionals engaged in delivering your project
- Government authorities — councils and regulatory bodies where required for development applications and approvals
- Service providers — IT, accounting, and legal service providers who assist us in operating our business, bound by confidentiality obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Cookies & Website Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to help us understand how visitors use the site. This data is aggregated and does not personally identify you. You can disable cookies through your browser settings, though this may affect some website functionality.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our systems use industry-standard security measures including encrypted communications and secure data storage.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of information transmitted to our website.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related records may be retained for a minimum of seven years in accordance with professional and regulatory obligations.
9. Access & Correction
You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
10. Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint by contacting us directly. We will investigate your complaint and respond within 30 days. If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
12. Contact Us
For any privacy-related enquiries, requests, or complaints, please contact us:
- Email: info@jsarchitects.com.au
- Phone: 1300 765 919
- Address: 4.04 / 5 Celebration Drive, Norwest Business Park, Bella Vista NSW 2153